Terms & Conditions

General

1. Your booking must be for the personal holiday purposes of the individuals to whom the booking relates only.  The property must not be used for large gatherings of family or friends, such as weddings or parties. Neither the property nor any photographs taken of or at the property may be used for any business purpose unless we have entered into a special contract with you in advance permitting such use (in the first instance, contact info@gwanasfawr.co.uk). Please also note condition 3.

2. The property will not be available before 4pm on the first day of your booking and you must leave before 10am on your last day.

3. Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the number shown on the website. You may invite an additional two guests to visit you during your stay, however they must not stay overnight. This is very important because our properties are prepared, furnished and equipped for the number of people specified and greater numbers cause damage and excessive wear and tear to the vulnerable buildings. It is for this reason that we reserve the right to make a charge per person per day (whether or not they stay overnight) for each guest over the permitted limit, the charge being pro-rated on the total cost of your booking. The term “business purpose” as used in these conditions means any purpose which is not personal or private and includes, without limitation, any purpose which is commercial and promotional even if non-profit-making.  If the property or any photograph of the property is used for any business purpose, directly or indirectly, we reserve the right to pursue any remedy which we consider appropriate, including, as a minimum, compensation equivalent to three times the original cost of your booking.

4. You may bring up to two dogs per cottage. They must be kept off the furniture and under proper control. No other pets are permitted.

5. No fireworks, Chinese or sky lanterns (or other lights or illuminations which have naked flames) shall be let off from the property (including the garden and grounds). Electric vehicle charging through the standard 13A sockets in the property is not permitted.

6. Whilst the information on our website is correct at the time of publishing, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you.

Contract and warranties

7. Once we have accepted your booking and payment (whether in whole or in part), a contract has been entered into, upon these conditions, and such contract is governed by uk law and subject to the exclusive jurisdiction of the uk courts. All individuals to whom the booking relates submit to the exclusive jurisdiction of UK courts accordingly. Payment of all required amounts when they are due is of the essence of the contract. This booking is on our terms and conditions.

8. When you make a booking you warrant that you are over 18 years old and accept full responsibility for all persons who will use the property during the period booked and you have read all the Terms & Conditions.
You further warrant that, both in taking up your booking and during your stay, you and those who will use the property during the period booked will act in accordance with Government legislation, regulations and guidance in relation to Covid 19.

Bookings

9. If your stay starts within 8 weeks of the date you make your booking, you are required to pay the total price at the time of booking.

10. If your stay starts more than 8 weeks from the date you are making the booking, you are required to pay a deposit of 1/3rd of the cost of your stay at the time of booking.

11. Bookings must be for our normal booking periods and will not be for fewer than three days or for more than 28 nights.   In the case of bookings for more than one week, we provide linen and towels but no cleaning for each successive week, but will only remake beds with the new linen if requested.

12. If you pay a deposit, the balance must be received at least 8 week before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and you will lose your deposit.

Payments

13. We accept direct bank transfer, PayPal and sterling cheques drawn on a UK bank. Cheques should be made payable to Mr Richard J Clayton. All payments must be in sterling.

Loss or damage

14. When you book, you agree to indemnify us against all loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning. Where we have to make a claim the amount involved will reflect the cost of making good damage to historic and architecturally important buildings and furniture. The cost may include work by specialist craftsmen.

Problems during your stay

15. If you have any issues concerning the property during your stay you should notify us as soon as possible. We will not normally make any refunds in respect of complaints made after the customer’s departure from the property if the customer did not make the complaint or problem known during the stay. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and the chance to put matters right.

Cancellation

16. If you cancel a booking for any reason, you must notify us in writing by email, or by post. If you notify us more than 6 weeks before the start date of your booking we will return to you any sums received less your deposit.
If you notify us 6 weeks or less before the start date of your booking we will endeavour to re-let the property. If we are successful in re-letting all or part of the period booked we will return to you any sums received by us up to the amount you paid for the period re-let (less your deposit). To achieve a re-letting we reserve the right to re-let at a discount at our discretion. If we cannot re-let the property then charges below will apply from the date you informed us of the need to cancel.

• 6 weeks or less before start date: 50% of the total rental
• 4 weeks or less before start date: 75% of the total rental
• 2 weeks or less before start date: 100% of the total rental

For the purposes of this clause 16, ‘start date’ or ‘start date of your booking’ means the start date of the original booking in cases where we have agreed that we will transfer your booking to a new date.
In addition, you will be responsible for any travel costs incurred by you in relation to the booking. We do not operate a cancellation insurance scheme and strongly recommend that you ensure that you have your own appropriate cover. 

17. We can in some cases transfer bookings to a new date, additional payment will be required if the new dates are in a higher rate period.

18. We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work, an issue relating to Covid-19 or for some reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.

19. We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.

Access

20. Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in.

Limitation of Liability

21. Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for:

a) death or personal injury caused by our negligence;

b) fraud or fraudulent misrepresentation on our part;

c) anything else for which liability may not at law be excluded.

We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are also not liable to you for any noise or disturbance from neighbours or other activities outside the property (including agricultural and road noise).

22. We reserve the right to terminate a booking at any time if these conditions are not met in full.